Refund and cancellation policy
How coin purchases, failed messages, refunds and cancellations work.
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This policy explains how payments, refunds and cancellations work on Dizitallink. It forms part of our terms of service.
What you buy
Dizitallink is a prepaid service. You buy coins, and 1 coin pays for 1 delivered WhatsApp marketing message. A coin's price depends on the country you message (see our pricing page), plus applicable GST. There is no subscription, setup fee or minimum monthly spend, so there is nothing to renew or cancel automatically.
Delivery of coins
Coins are digital and are added to your wallet immediately after your payment succeeds. You will see them in your dashboard and receive a tax invoice by email. If a successful payment does not show in your wallet within 30 minutes, email [email protected] with the payment reference and we will fix it within one business day.
Failed and undelivered messages
You never pay for messages that are not delivered:
- When a campaign starts, its estimated coins are reserved, not spent.
- Coins for messages that fail, are rejected by Meta, or are not sent (for example because you cancel a campaign) are returned to your wallet automatically, usually within minutes of the final delivery status.
Refunds of unused coins
You can ask for a refund of unused coins from a purchase:
| Situation | Refund |
|---|---|
| Unused coins, requested within 180 days of the purchase | Refunded at the price you paid, to the original payment method, minus payment gateway fees |
| You close your account | Unused purchased coins refunded, minus payment gateway fees |
| Duplicate payment or charged twice by mistake | Full refund |
| Payment taken but coins never added | Full refund, or coins added, as you prefer |
| Unauthorised payment from your card or account | Full refund after verification |
| Our service was unavailable and you could not use coins for more than 72 hours | Refund or bonus coins, at your choice |
Coins are refunded in the order they were bought, newest purchase first.
What is not refundable
- Coins already used for messages that were delivered, including when a campaign did not bring the results you hoped for
- Charges caused by Meta's decisions about your number or templates, such as a ban for policy breaches, for messages that were already delivered
- Bonus or promotional coins that you did not pay for
- Purchases on accounts closed by us for serious breaches of our acceptable use policy, such as messaging people without consent, except where the law requires a refund
How to request a refund
- Email [email protected] from your account's email address, with the subject "Refund request".
- Include your business name, the payment reference or invoice number, and the reason.
- We confirm receipt within 2 business days and decide within 5 business days.
How long refunds take
Approved refunds are sent to the original payment method within 5–7 business days. Your bank or card issuer may take a few more days to show it. We cannot refund to a different account or in cash.
Cancelling your account
You can stop using Dizitallink at any time; there is no contract to cancel. To close your account, use the settings page or email [email protected]. We will disconnect your WhatsApp number (it stays yours), refund unused purchased coins as described above, and delete your data as explained in our privacy policy.
Chargebacks
Please contact us before disputing a payment with your bank; we usually resolve problems faster. While a chargeback is open, we may pause the account and hold the coins from that purchase.
Contact
Dizitallink Email: [email protected] · Phone: +91 78020 57858 · Monday to Saturday, 10:00–19:00 IST